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Award in Customer Service & Environment at QLS Level 2

Level 2 QLS Endorsed Training | 120 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access

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Summary

Price
£15 inc VAT
Study method
Online
Duration
60 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
120 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £15.99
  • QLS Endorsed Hardcopy Certificate - £59
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Are you ready to embark on a transformative learning journey that will elevate your understanding of customer service and its vital role in today's business world? The Award in Customer Service & Environment at QLS Level 2 offers a comprehensive exploration of key concepts and practices essential for success in customer service delivery. Through creative and engaging coursework, you will be persuaded to unlock your potential and enhance your career prospects.

Learning Outcomes:

  • Master the core concepts and best practices in customer service delivery.
  • Organize and streamline customer service operations for optimal efficiency.
  • Understand the structure and dynamics of exceptional customer service.
  • Develop skills in Customer Relationship Management (CRM) to foster loyalty and satisfaction.
  • Explore the intricate relationship between customer satisfaction and brand reputation.
  • Acquire techniques for monitoring and efficiently resolving customer complaints and issues.
  • Harness the power of social media tools and channels to enhance your business's online presence.

Why prefer this course?

There are many reasons to take our in-depth Award in Customer Service & Environment at QLS Level 2 course. Here are a few:

  • QLS endorsed course.
  • From Monday through Friday, complete tutor support is offered.
  • Full access to course materials for a full year.
  • Immediate assessment findings
  • A free PDF certificate (CPD) is awarded after passing the course.
  • Study the subject of the course at your own pace.
  • Simple to understand modules and are taught by professionals
  • Ask our email and live chat teams for assistance or guidance at any time.
  • Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.

Achievement

CPD

120 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Discover the art of delivering exceptional customer service with the Award in Customer Service & Environment at QLS Level 2. This comprehensive course provides a deep dive into the concepts and practices that underpin outstanding customer service delivery. From understanding customer relationships to resolving complaints and utilizing social media effectively, this course equips you with the knowledge and skills to excel in customer service. Elevate your career prospects and become a sought-after professional in the dynamic world of customer service.

Here is the curriculum breakdown of the Award in Customer Service & Environment at QLS Level 2 Course below:

  • Concepts and Practices in Customer Service Delivery
  • Organise Customer Service Delivery
  • Structure of Customer Service
  • Customer Relationship Management (CRM)
  • Customer Satisfaction & Relationship with Brand
  • Monitoring and Resolution of Customers’ Complaints & Problems
  • Social Media Tools and Channels for a Business

Certificate of Achievement:

After successfully completing the Award in Customer Service & Environment at QLS Level 2 course, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

Who is this course for?

This course is particularly useful for:

  • Business owners and managers
  • Customer service representatives
  • Anyone interested in improving customer service skills
  • Those who want to learn about effective customer service delivery

Requirements

No prior qualifications are needed for Learners to enrol on this Award in Customer Service & Environment at QLS Level 2course.

Career path

Upon completion of this course, you can pursue many career paths, such as:

  • Customer Service Representative (£16,000 - £25,000)
  • Customer Service Manager (£25,000 - £45,000)
  • Sales Representative (£18,000 - £32,000)
  • Marketing Manager (£25,000 - £50,000)
  • Public Relations Specialist (£20,000 - £40,000)
  • Social Media Manager (£18,000 - £45,000)

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £59

Level 2 QLS Endorsed Hardcopy Certificate

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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